Email Answer Bot

Emails are a time-consuming and hardly automated work in our everyday work. In addition, repetitive email conversations are not only time consuming, but also frustrating and challenging for qualified and motivated employees.

For this purpose, Mailytica has launched an innovative Email Answer Bot, which understands the meaning of emails based on Natural Language Processing (NLP) and Artificial Intelligence (AI) and then suggests automatic answers, so-called “Smart Responses”.

1

An incoming email reaches you

You work in your usual mailbox, where Mailytica's Email Answer Bot is automatically integrated

Step1
2

You call the Smart Response function of Mailytica

A simple click on the Smart-Response button will call Mailytica's Email Answer Bot

Step2
3

Mailytica's Email Answer Bot analyzes the incoming email

{ classfication: „delivery_time_request“, priority: „urgent“, from: „Timo Streich“, article: „Business cards“, article_no: „421349.44", quantity: 300 }

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4

Mailytica finds similar requests in your email history and creates a smart response

The smart response takes into account the parameters from the email analysis, for example the quantity and the article

Step4
5

You edit the email draft and send it

Mailytica stores the Smart Response in your drafts folder. You have, of course, the opportunity to customize the email again and send.

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Email Answer Bot function

The Email Answer Bot makes a classification of all incoming emails in terms of their meaning. This means that all emails, or the individual paragraphs within an email, are subdivided in groups into topics. Mailytica then examines how you have responded to identical business transactions in the past and recommends this response again as a "smart response" email draft. In the process, individual data such as names and item data are filled automatically via variables. Before submitting, you can check, edit and then send the e-mail draft.

Chatbot function

Mailytica's Email Answer Bot uses your previous replies to the same business transactions and takes advantage of the Email Machine Learning concept. This ensures that your writing style is always maintained and your counterpart never gets the impression of talking to a computer. The Email Answer Bot thus acts completely hidden and thus causes a high degree of automation with human features.

Are you ready?

Automated training of the algorithms, easy integration and transparent configuration are our promises!

Contact now

How does the Email Answer Bot of Mailytica work?

Mobile

What are typical use cases:

Check Recurring issues in a help desk
Check Customer inquiries regarding delivery times and shipping costs
Check Approval process for purchase orders
Check Requests for quotation validity

What makes the email Answer Bot of Mailytica different?

1.

The training of the Email Answer Bot is based on emails for the same business transactions in your past. Thus, the Email Answer Bot uses the concept of "Artificial Intelligence" and "Machine Learning". By doing so, it does eliminate a tedious, manual training.

2.

The Email Answer Bot sees itself as part of a larger system: A REST API and integrations in ERP and CRM systems enable interaction with your business programs.

3.

Use of the most modern and most effective NLP (Natural Language Processing) and AI (Artificial Intelligence) algorithms ensure a high quality of automatic e-mail designs.