Intelligent Autoresponder

Are you looking for an intelligent autoresponder that sends individual replies depending on the topic?

Mailytica’s autoresponder analyzes incoming messages using Artificial Intelligence to understand the content. Thus, Mailytica can understand, by means of the algorithms used, to which topic the incoming message or email belongs. Depending on the business transaction, you can define individual texts for the reply email.

 

The intelligent autoresponder allows fast and individualized responses to incoming messages. This can increase the quality of your customer service. A popular application of the intelligent autoresponder are complaints in customer support. Mailytica will automatically detect if it is a complaint for incoming messages. Subsequently, Mailytica can send a short confirmation email within a defined time interval.

Within this confirmation email the receipt of the complaint can be confirmed. Furthermore, a period can already be mentioned, by when the complaint will be checked by the customer service and when the customer receives a response. The advantage of this autoresponder is a fast and individualized initial communication with your customers.

 

Mailytica can recognize not only simple but also highly complex business transactions. The understanding of the text goes beyond the recognition of individual keywords. Rather, Mailytica understands the context of individual sentences, paragraphs and e-mails. In addition, Mailytica automatically creates a suitable salutation. For this, the gender of the sender is recognized, whereby the appropriate salutation can be proposed.

What distinguishes Mailytica's Intelligent Autoresponder?

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Automated training of the algorithms, easy integration and transparent configuration are our promises!

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How does the Intelligent Autoresponder work?

Mailytica's products are based on Artificial Intelligence and Machine Learning models. The backbone of Mailytica is a pipeline process, which all incoming emails go through. Within this pipeline, incoming emails are classified and assigned to a category or business transaction. Depending on the classification or business transaction, an individual autoresponder email can then be sent.

Mailytica uses different decision metrics for classification, such as uniqueness, precision, and a confidence factor. This allows transparent and comprehensible decisions to be made. The algorithm for email classification is a self-learning algorithm. Any new message will automatically act as training material for the algorithm in the future. The breadth and quality of your artificial intelligence customer service decisions is growing day by day.